Dear Maximum Heating and Air Conditioning,
We found out about Maximum through a family friend. As a result of that, we placed a lot more trust in Maximum from the beginning than we might have otherwise because of your excellent rating. However, nothing could have prepared us for the service that we received from your company.
We are both in our 70s and we did not welcome finding out that our unit – almost predictably – went out the day before the first heat wave of 2020.. After several estimates, we decided to get our new unit installed by Maximum. We live in a condo and there were numerous problems to work out.
We wanted to let you know how pleased we are with how Maximum handled our unique situation. Your employees went all out for us so that everything would be absolutely perfect before they were done. From the installation crew, to others who came out on calls, to your employee answering the phone, we were always so pleased with the way these problems were resolved.
But lastly, we need to say, and it is the reason for us writing you this letter, that nothing in recent years in our experience with any business, could have been compared to the experience we had with your owner Pat.. It seems trite to say that words cannot express, but they cannot. He was so fair with us, and the amazing thing is that he treats everyone this way. Yes, we did ask around, and the answer was always the same. How lucky you are, in this day and time, to have a person who is so principled and ethical and leaving such a favorable impression for your business as Pat. He treated us right, and we will never forget him for it. We will always literally, and we do mean literally, have a warm place in our hearts for him.